Loyalty cards, business cards, staff recognition, prize draws and queue tickets, delivered straight to the wallet.

Do my customers need to install an app?

No. Cards go into Apple Wallet on iPhone and Google Wallet on Android. A customer scans a code, taps Add, and the card is on their phone. Google Wallet ships with Android, so there is nothing new to download.

Does it work with my till?

Yes, with any till. Staff add stamps and points from the staff app by scanning the customer’s card, so there is nothing to install on the POS and nothing to renegotiate if you change POS later.

What happens if I cancel?

You cancel from the dashboard. Cards go read-only for 30 days rather than disappearing, so your customers are not left with a card that suddenly stops working, and you can export your data at any time.

I have more than one location. What does that cost?

The same £10 a month. Loyalty is priced per company, not per site, so every location runs on the one account and staff at any of them can add stamps.

What if I need more than 10,000 cards?

Each £10 plan covers up to 10,000 cards, which is far more than most businesses need. For bigger audiences, such as a large membership or a creator giving a card to every follower, get in touch for a quote.

Can I update a business card after it has been sent?

Yes. Edit it in the dashboard and every wallet holding the card gets the update. When someone leaves, retire the card and it is voided on Apple Wallet and expired on Google Wallet.

How do recognition points work?

Recognition is a setting on your company. Once it is on, every staff business card shows a points balance. A manager opens the Cards page, picks a person, enters the points and a reason, and the card updates with a notification on the holder’s phone. Redeeming works the same way in reverse, and the Recognition page keeps the full history.

Are recognition points taxable?

The points themselves are just a number on a card. If staff exchange them for vouchers, gifts or cash as a reward for their work, that is normally a taxable benefit in the UK, reported through a P11D or a PAYE Settlement Agreement, and the £50 trivial benefits exemption does not cover performance rewards. We keep the ledger and you choose what points are worth, so check the arrangement with your accountant.

Can you build something that is not on this page?

Usually, yes. Everything here runs on one platform that can issue any kind of wallet pass and update it from the dashboard or the API, so a new card type or an integration with your own system is a quote rather than a research project. Tell us what you want to happen and we will say what it costs and how long it takes.

What if I only want one prize draw?

Buy a single draw for £15. It is a one-off payment, not a subscription: you get up to 10,000 entry cards, the entry link and QR code, the winner notification and the record of the draw, and there is nothing to cancel afterwards. If you find yourself running more than one a month, unlimited draws are £10 a month.

Do I need a licence to run a prize draw?

A free prize draw is not a lottery under the UK Gambling Act 2005 as long as entry is free, so no licence is needed. Keep entry free (no purchase required), publish simple terms with the closing date and prize, and pick the winner fairly. Each draw has a terms and conditions field, and what you type there goes on every entry card with the draw name, prize and closing date, so the terms travel with the entry. Bee Loyal picks at random with cryptographic randomness and keeps a record of every draw, so you can show how the winner was chosen. Paid-entry raffles are different: they are lotteries and need registration or a licence, and Bee Loyal is not built for them.

How does the queue work if my customers have no app?

The ticket is a wallet pass, the same kind as a boarding pass. Scan the code, tap Add, and the ticket is in Apple Wallet or Google Wallet with its number. Staff see the queue in the Bee Loyal Staff app and tap Call when it is someone’s turn; the message arrives as a notification on the customer’s phone and stays on the ticket. iPhone tickets also show how many people are ahead and update as the line moves. Nobody has to keep a page open or watch for a text.

What about customers without a phone, or who don’t add the ticket?

They still have a number. Every ticket is on the staff app’s list from the moment it is issued, whether or not it reaches a wallet, so staff can call the number out as they always have. Add a name when you issue it and you know who to look for.

Where is my data held?

On AWS in London, run by Bits Matter Ltd in the UK. Loyalty cards are identified by a unique code rather than by personal details, so you are not obliged to collect customer data to run a scheme.